Privacy Policy

Privacy Policy for NuviMask

NuviMask ("Company," "we," "our," or "us") respects your privacy and is committed to protecting it through this Privacy Policy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit www.nuvimask.com, purchase our products, or otherwise interact with us (collectively, the "Services"). This policy is designed to comply with applicable U.S. privacy laws (including CCPA/CPRA and other state laws), GDPR (where applicable), and advertising platform requirements.

1. Information We Collect

1.1 Personal Information

We may collect:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment details (processed securely via third-party providers)
  • Account login credentials (if applicable)

1.2 Commercial Information

  • Order history
  • Products viewed or purchased
  • Customer service interactions

1.3 Automatically Collected Information

  • IP address
  • Browser and device information
  • Operating system
  • Pages viewed, clicks, time on site
  • Referring/exit URLs
  • Cookies, pixels, and similar tracking technologies

1.4 Sensitive Information

We do not intentionally collect sensitive personal information (such as health data, biometric identifiers, or government IDs). Any skin or wellness-related information you provide is voluntary and not treated as medical data under HIPAA.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send transactional communications
  • Improve website performance and user experience
  • Conduct analytics and marketing
  • Personalize content and offers
  • Detect fraud and protect security
  • Comply with legal obligations

3. Legal Bases for Processing (GDPR)

If you are located in the EEA/UK, we rely on the following legal bases:

  • Contractual necessity (to fulfill orders)
  • Legitimate interests (improving services, fraud prevention)
  • Consent (for marketing and cookies)
  • Legal obligation

4. Cookies, Pixels & Tracking Technologies

We use cookies and similar technologies, including:

  • Google Analytics
  • Meta (Facebook/Instagram) Pixel
  • TikTok Pixel
  • Email/SMS marketing tools

These technologies help us:

  • Analyze traffic and behavior
  • Deliver targeted advertising
  • Measure campaign performance

Your Choices

5. Sharing of Information

We do not sell personal information for money.

However, under certain laws (e.g., CPRA), sharing data for advertising may be considered "selling" or "sharing."

We may share your data with:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping providers (e.g., USPS, UPS, FedEx)
  • Advertising platforms (Meta, Google, TikTok)
  • Analytics providers
  • Email/SMS marketing providers

All partners are contractually required to protect your data.

6. Your Privacy Rights (U.S.)

Depending on your state (California, Virginia, Colorado, etc.), you may have the right to:

  • Know what personal data we collect
  • Access your data
  • Request deletion
  • Correct inaccuracies
  • Opt-out of targeted advertising
  • Opt-out of sale or sharing of personal data
  • Limit use of sensitive personal data

Do Not Sell or Share My Personal Information

You may opt out of the "sale" or "sharing" of your personal data by:

  • Clicking the "Do Not Sell or Share My Personal Information" link on our website
  • Contacting us at: *support@nuvimask.com

We will honor Global Privacy Control (GPC) signals where required.

7. GDPR Rights (EEA/UK Users)

You have the right to:

  • Access your data
  • Rectify inaccurate data
  • Request erasure ("right to be forgotten")
  • Restrict processing
  • Data portability
  • Object to processing

To exercise your rights, contact: **ssupport@nuvimask.com. Email & SMS Marketing (TCPA / CAN-SPAM Compliance)

By providing your contact information, you agree to receive marketing communications if you opt-in.

  • You can unsubscribe at any time via email links
  • SMS messages include opt-out instructions (e.g., STOP)
  • We do not send unsolicited messages

9. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders
  • Maintain records
  • Comply with legal obligations
  • Resolve disputes

10. Data Security

We implement industry-standard safeguards including:

  • SSL encryption
  • Secure payment processing
  • Access controls and monitoring

Despite our efforts, no system is completely secure.

11. Children's Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect data from children.

12. International Data Transfers

Your information may be transferred to and processed in the United States. Where required, we implement safeguards such as Standard Contractual Clauses.

13. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices.

14. Product Disclaimer & Liability Limitation

NuviMask products are intended for cosmetic and wellness purposes only and are not medical devices unless explicitly stated. Information provided is not medical advice.

To the maximum extent permitted by law, we disclaim liability for any indirect, incidental, or consequential damages arising from use of our Services.

15. Updates to This Privacy Policy

We may update this policy periodically. Changes will be posted with a revised effective date.

16. Contact Information

NuviMask
Website: www.nuvimask.com
Email: support@nuvimask.com

17.ance & Transparency

To ensure maximum legal protection and transparency:

  • We honor "Do Not Track" and Global Privacy Control signals where required
  • We provide clear opt-in/opt-out mechanisms
  • We minimize data collection to what is necessary
  • We maintain data processing agreements with vendors
  • We comply with applicable U.S. state privacy laws and international standards where applicable

By using our Services, you acknowledge that you have read and agree to this Privacy Policy.