Shipping Policy

Shipping Policy for NuviMask

This Shipping Policy outlines how NuviMask ("Company," "we," "our," or "us") processes and delivers orders placed through www.nuvimask.com.

By placing an order, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders are not processed on weekends or public holidays
  • During high demand periods, processing times may be extended

We reserve the right to adjust processing times without prior notice.

2. Shipping Time Estimates

After your order has been processed and shipped, delivery is estimated within:

Up to 8 business days

Please note:

  • Delivery times are estimates, not guarantees
  • Actual delivery may vary depending on location and external factors

3. Total Delivery Time

Estimated total delivery time:

  • Processing: 1–3 business days
  • Shipping: up to 8 business days

Total: Approximately 3–11 business days

4. Shipping Delays Disclaimer

NuviMask is not responsible for delays caused by:

  • Shipping carriers (e.g., USPS, UPS, FedEx)
  • Customs processing
  • Weather conditions
  • High demand periods
  • Incorrect shipping information provided by the customer

All delivery dates are estimates only.

5. Lost, Stolen, or Delayed Packages

Once an order has been shipped, responsibility is transferred to the carrier.

NuviMask is not liable for:

  • Lost or stolen packages
  • Delivery delays outside our control

If your package is delayed or missing, we recommend contacting the carrier directly.

6. Incorrect Address Disclaimer

Customers are responsible for providing accurate shipping information.

We are not responsible for orders shipped to incorrect or incomplete addresses provided at checkout.

If an order is returned due to incorrect information:

  • The customer may be required to pay reshipping fees

7. Order Changes & Cancellations

Orders can only be modified or canceled within 12 hours of purchase.

After this period:

  • Orders may already be processed
  • Changes may not be possible

8. International Shipping

We ship internationally where available.

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Additional carrier fees

We are not responsible for delays caused by customs clearance.

9. Tracking Information

Once your order ships, you will receive a tracking number via email.

Please allow 24–72 hours for tracking updates to appear.

10. Shipping Issues & Support

If you experience issues with your shipment, contact us at:

support@nuvimask.com

We will do our best to assist, but cannot guarantee carrier resolutions.

11. Risk of Loss

All purchases are made pursuant to a shipment contract.

This means:

  • Risk of loss transfers to the customer once the order is handed to the carrier

12. Force Majeure

NuviMask is not liable for delays or failure to deliver due to events beyond our control, including:

  • Natural disasters
  • Pandemics
  • Supply chain disruptions
  • Government actions

13. Policy Updates

We reserve the right to update this Shipping Policy at any time.

14. Contact Information

NuviMask
Website: www.nuvimask.com
Email: support@nuvimask.com

By placing an order, you agree to this Shipping Policy.