Return Policy
Return & Refund Policy for NuviMask
This Return & Refund Policy ("Policy") applies to all purchases made from NuviMask ("Company," "we," "our," or "us") via www.nuvimask.com and related services (collectively, the "Services"). By placing an order, you agree to this Policy.
1. 60-Day Return Window
We offer a 60-day return period starting from the confirmed delivery date.
To qualify:
- A return request must be submitted within 60 days
- Items must be returned in acceptable condition (see Section 4)
- You must follow our return authorization process
We reserve full discretion to approve or deny any return.
2. Return Authorization Required
All returns require prior approval.
To request a return, contact:
Include:
- Order number
- Reason for return
- Photo/video proof if requested
Returns sent without authorization may be refused or not refunded.
3. Customer Responsibility for Shipping
- Customers are responsible for all return shipping costs
- Original shipping fees are non-refundable
- We do not provide prepaid labels
- We strongly recommend tracked shipping
NuviMask is not liable for lost, stolen, or damaged return shipments.
4. Condition Requirements (Very Important)
Returned items must:
- Not be excessively used, damaged, or altered
- Include all original components
- Be in hygienic condition
Hygiene & Safety Clause
Due to the nature of personal-use skincare devices:
- Items showing signs of heavy use, contamination, or improper handling may be rejected or partially refunded
- We reserve the right to determine acceptable condition at our sole discretion
5. Partial Refunds & Restocking
We reserve the right to issue partial refunds in cases including but not limited to:
- Visible use or wear
- Missing packaging or accessories
- Opened or used products
Restocking Fee
A restocking fee of up to 20% may be applied to returned items to cover handling, inspection, and processing costs.
6. Refund Process
- Returns are inspected upon receipt
- Approval is determined at our sole discretion
- Approved refunds are issued to the original payment method
Processing Time
- 5–10 business days after approval
- Additional time may be required by your payment provider
7. Damaged or Defective Items
If your item arrives damaged or defective:
- Contact us within 7 days of delivery
- Provide photo/video evidence
We may:
- Replace the item
- Offer a partial refund
- Deny claims lacking sufficient evidence
8. Non-Returnable Items
The following are not eligible:
- Final sale items
- Gift cards
- Items showing excessive use or damage
- Items returned outside the 60-day window
9. Order Cancellations
Orders may be canceled within 12 hours of purchase.
After this:
- Orders may already be processed
- Cancellation is not guaranteed
10. Results Disclaimer
NuviMask products are intended for cosmetic and wellness use.
- Individual results may vary
- We do not guarantee specific outcomes
- Dissatisfaction with results alone does not guarantee a full refund
11. Abuse, Fraud & Policy Misuse
To protect our business:
We reserve the right to:
- Deny returns from customers with excessive return history
- Refuse service in cases of suspected fraud
- Require identity or order verification
- Limit future purchases
12. Chargebacks & Disputes
You agree to contact us before filing a chargeback.
Initiating a chargeback without contacting us may:
- Delay your resolution
- Result in denial of claims
- Lead to account restrictions
We reserve the right to contest all fraudulent or abusive chargebacks and provide evidence to financial institutions.
13. Liability Limitation
To the maximum extent permitted by law:
NuviMask is not liable for:
- Indirect or consequential damages
- Loss of use or dissatisfaction
- Improper product use
Our maximum liability shall not exceed the purchase price paid.
14. Return Instructions Compliance
Failure to follow return instructions may result in:
- Delayed processing
- Rejection of return
- Loss of refund eligibility
15. International Returns (Important)
NuviMask operates through a global fulfillment network.
Approved returns may be required to be shipped to our European fulfillment center.
Customers are responsible for:
- International return shipping costs
- Customs duties, VAT, or import fees
We are not responsible for delays caused by customs or international carriers.
16. Policy Updates
We reserve the right to update or modify this Policy at any time.
17. Contact Information
NuviMask
Website: www.nuvimask.com
Email: support@nuvimask.com
By purchasing from NuviMask, you acknowledge and agree to this Return & Refund Policy.